How To Deal With Difficult/Challenging Customers/Clients
How to deal with difficult/challenging customers/clients ( Just thought I'd share with you an essay that I've been working on for the past week or so. I started doing it after a few people asked me about the difficult customers we face and how we deal with them. It's also in response to the utterly useless training that we've gotten in the past and I fully expect that said training is across the board. This is what we face, and hopefully you'll find solutions within this on how to deal with some of the more challenging people you'll face on a daily basis. I'll be sure to do follow-ups, so feel free to ask questions or seek clarification. It rambles a bit, but hey, let's face it, it'd sound better in a training enviroment with hand-outs and role plays .) There’s no easy way to say this, so let’s be upfront from the beginning: this will take time. Dealing with difficult and challenging customers/clients is a day to day proposition and one of the mo...